The customer must return the item purchased to the store where purchased pursuant to the terms of the retailers return policies. Gliptone, Inc. will
accept returns of merchandise purchased (online or phone) only when the following conditions are satisfied:
• Apparel: To be considered for reimbursement, apparel must be unworn and unwashed with all original tags and labels attached to the item.
• Accessories: To be considered for reimbursement, accessories must be unworn and unwashed with all original tags and labels attached to the
item in the original packaging.
• Detail: To be considered for reimbursement, you may return any item purchased from Gliptone for any reason within thirty (30) days of purchase.
For online and catalog orders, the product ship date is the date of purchase. You will receive a full refund for unopened items in the original form of
payment and merchandise credit for opened items.
• Other items: All other items must be unopened and in the original packaging.
All items must be received by Gliptone within 30 days of purchase. In all cases refunds will be made to the credit card used for the original
purchase. Please allow 2 billing cycles for the refund credit to appear on your statement. The original packing slip is required for reimbursement.
Please note that we do not have the ability to trace your return. Please refer to your carrier of choice for their tracking services.
Promotional Items Return Policy
All sales are FINAL on any promotional items or trial kits sold on Gliptone.com. Please make sure that you have read the Return Policy in detail
before making any purchases on Gliptone.com.
How to Return an Item
• Please put the merchandise to be returned in the box in which it was received.
• Include the original packing slip to ensure accurate processing for the item(s) being returned.
• Write “RETURN” on the top of the packing slip and specify what items are to be returned.
• Address the box to:
1740 Julia Goldbach Avenue, Ronkonkoma NY 11779
• Ship using the carrier of your choice.
WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN MERCHANDISE. WHEN YOUR RETURN HAS BEEN RECEIVED AND PROCESSED, WE WILL CREDIT THE
CREDIT CARD ACCOUNT USED ON THE ORIGINAL PURCHASE FOR THE AMOUNT OF THE RETURN, LESS A 15% RE-STOCKING FEE, SHIPPING AND
HANDLING, AND ANY APPLICABLE TARIFFS AND TAXES.